COMING SOON -  SUBJECT TO CHANGE

Managed Service Programs For SMB

CORE - A LA CARTE


Managed Anti-Virus 

  • Integrated AV Deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting

Managed Backup 

  • Integrated Backup Deployment
  • Backup Management & Monitoring
  • Capacity/Status Reporting
  • Offsite Storage to Secure Data Center

Managed Mobile 

  • Mobile Management, Support & Reporting

Service Desk Management 

  • Unlimited Helpdesk Services per user

Manged Audit 

  • Vulnerability and PCI/Compliance Scans monthly

Billable Services 

  • End User Support (Help Desk)
  • Onsite & Remote Support
  • Moves, Adds, Changes
  • Project Planning
  • Upgrades & Hardware
  • After Hours Support

PROACTIVE


Server 

  • Advanced Performance Monitoring
  • Key Application Maintenance
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-Virus
  • Additional Support Billed at T&M Rates

Network 

  • Quarterly Network Health Review
  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Additional Support Billed at T&M Rates

Workstation 

  • Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Hosted Anti-Spam

Proactive Options

  • Managed Server Backup
  • Managed Workstation Backup
  • Managed Mobile
  • Managed Audit

Billable Services 

  • End User Support (Help Desk)
  • Onsite & Remote Support
  • Moves, Adds, Changes
  • Project Planning
  • Upgrades & Hardware
  • After Hours Support

FULLY MANAGEED


Server 

  • Advanced Performance Monitoring
  • Configuration Management
  • Key Application Maintenance
  • OS & 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Managed Anti-Virus
  • Unlimited Remote & Onsite support

Network 

  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Unlimited Remote & Onsite Support
  • Monthly Network Health Review

Workstation 

  • Advance Performance Monitoring
  • Configuration Management & Enforcement
  • OS & 3rd Party Patch Management
  • Real Time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Managed Ati-Virus
  • Managed Audit

Managed Options

  • Managed Server Backup
  • Managed Workstation Backup
  • Managed Mobile
  • Managed Audit

Billable Services 

  • Project Planning
  • Upgrades & Hardware

COMING SOON -  SUBJECT TO CHANGE

Security Programs For Workstations

BASIC SECURITY 


Light Proactive Monitoring

Managed Anti-Virus

  • Integrated AV Deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting

Managed Patch

  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Cloud Document Backup

  • Word Processing, Presentation and Spreadsheet Documents
  • Two Daily Backups, 28 Day Retention

Optional items

Managed Backup 

  • Full device backup
  • Backup Management & Monitoring
  • Capacity/Status Reporting
  • Offsite Storage to Secure Data Center

Managed Mobile 

  • Mobile Management, Support & Reporting

Managed Audit

  • Vulnerability and PCI/HIPAA Scans monthly

Managed Mail 

  • Full spam and virus filtering with optional archiving

Web Content Filtering 

  • Prevent users from accessing harmful, inappropriate and/or unproductive websites

Billable Services 

  • End User Support (Help Desk)
  • Onsite & Remote Support
  • Moves, Adds, Changes
  • Project Planning
  • Upgrades & Hardware
  • After Hours Support
  • Virus Removal

ENHANCED SECURITY


Light Proactive Monitoring

Managed Anti-Virus

  • Integrated AV Deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting

Managed Patch

  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Cloud Document Backup

  • Word Processing, Presentation and Spreadsheet Documents
  • Two Daily Backups, 28 Day Retention

Managed Mail

  • Full spam and virus filtering with optional archiving

Web Content Filtering 

  • Prevent users from accessing harmful, inappropriate and/or unproductive websites

Optional items

Managed Backup - 

  • Full device backup
  • Backup Management & Monitoring
  • Capacity/Status Reporting
  • Offsite Storage to Secure Data Center

Managed Mobile

  • Mobile Management, Support & Reporting

Managed Audit 

  • Vulnerability and PCI/HIPAA Scans monthly

Billable Services 

  • End User Support (Help Desk)
  • Onsite & Remote Support
  • Moves, Adds, Changes
  • Project Planning
  • Upgrades & Hardware
  • After Hours Support
  • Virus Removal

 

FULLY MANAGEED


Light Proactive Monitoring

Managed Anti-Virus

  • Integrated AV Deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting

Managed Patch

  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Cloud Document Backup

  • Word Processing, Presentation and Spreadsheet Documents
  • Two Daily Backups, 28 Day Retention

Managed Mail

  • Full spam and virus filtering with optional archiving

Web Content Filtering 

  • Prevent users from accessing harmful, inappropriate and/or unproductive websites

Managed Audit 

  • Vulnerability and PCI/HIPAA Scans monthly

Scheduled Weekly Preventative Maintenance

  • To Ensure up time and strong computer performance

Proactive Options

  • Managed Server Backup
  • Managed Workstations Backup 5
  • Managed Mobile

Billable Services

  • End User Support (Help Desk)
  • Onsite & Remote Support
  • Moves, Adds, Changes
  • Project Planning
  • Upgrades & Hardware
  • After Hours Support
  • Virus Removal

 

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Project Planning and Implementation

We provide support for many facets of information technology with creative and cost effective solutions. Charging reasonable rates with honest billable hours.

Business Support

Pocono Information Technology Services looks to provide the local small business owner with not only technical support, but business support that will help them grow.

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Next Steps...

Contact us today and see how we can help your business grow and work as efficiently as possible.